ASK & WE ANSWER

We maintain scrupulous standards of privacy. We are never obligated to provide any third party with a copy of your records unless you specifically ask that we do so.

We can streamline your care when you’re sick and away from home. Many illnesses can be diagnosed and treated with a simple conversation by phone, email, text or webcam. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.

Yes. Because illness and injury do not respect regular office hours, you may call your physician 24/7. You can also use our secure patient portal to access your medical record and email your physician.

Yes. We are happy to accept children of our enrolled patients with ages ranging from birth up to 22 years old.

In providing superb care with unprecedented access, we seek to prevent or reduce hospitalizations and specialty referrals.

In instances where this type of care is required, we will continue to work with your hospitalist, as well as work closely with any specialists during your hospital stay. In some cases, depending on the level of care and expertise required, we may rely on those specialized caregivers to manage your treatment.

No. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

Yes. You will just need to sign a one-time waiver declaring that neither you or your doctor will directly bill Medicare for our services. Medicare will still cover laboratory testing, imaging, medications, or hospitalizations prescribed by our offices.

Yes. We recommend our patients continue with a major medical plan with a high deductible and health savings account to ensure financial help should hospitalization or referral to a specialist be necessary.

We do not. Perhaps the most critical distinction in our model of care is that it centers on a direct, personal relationship between you and your doctor. That directness carries over to our business model as well.

While one might need an insurance company to help cover the cost of fixing a damaged fender on your automobile, we see no reason for an insurer to have a voice about the quality or cost of your care.

We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that inevitably follow with third-party payors. Furthermore, this direct fee-for-service arrangement frees us from the typical contractual agreements that prevent physicians from offering wholesale prices on laboratory tests, imaging and medications.

At Duke City Health, we feel that everyone benefits from a service that is tailored to them. That’s why we offer truly custom healthcare.

Our practice is devoted to the maintenance of your good health, and to the quality of life enhancements that only physical well-being can bring. We’re here to help treat your symptoms, as well as to help you make healthcare choices to maintain your health.

Every visit will be relaxed, thorough, and will address your needs. As your treatment continues, we’ll build a comprehensive, intimate knowledge of your health.

In every aspect of family healthcare and custom healthcare, Duke City Health promises accessibility, convenience and affordability. We have returned the Family Medicine practice to the root values of clinical excellence and compassionate care for every patient.

The restrictions that typically leave physicians in traditional healthcare settings buried in paperwork are lifted through the Direct Primary Care model we practice. This allows us to spend our time where it really counts—with patients.

Through our bioidentical hormone therapy program, we are able to treat many of the symptoms of aging with plant-based hormones that act just like the ones your body produced when you were younger.

The terms “Concierge Medicine” and “Direct Primary Care” are often used interchangeably and essentially refer to the same principles.

Direct Primary Care is a healthcare model that focuses on putting the patient first. That means treating them when they need it, not rushing patients through appointments, and being proactive with healthcare treatment plans.

The doctor-patient relationship is just as the name suggests – direct. Direct Primary Care clinics don’t accept insurance; rather they choose to work directly with the patient. Direct Primary Care clinics provide wholesale labs, deeply discounted prescription prices and other costs savings to their patients.

Direct Primary Care (DPC) is a model of healthcare that puts patients first by getting rid of the red tape that restricts most traditional practices.